Who we are
Serenity Spa is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, book appointments, or visit our spa for services.
Information We Collect
We collect personal information that you voluntarily provide to us, which may include:
- Contact information: Name, email address, phone number
- Demographic information: Age, gender (optional)
- Appointment details: Date, time, service type, preferred therapist (optional)
- Payment information: Credit card details (encrypted) – PCI compliance is required for storing credit card information
- Health information: Medical conditions, allergies, medications (collected with your consent for service customization)
We may also collect non-personal information automatically, such as:
- Usage data: Information about how you use our website, such as pages visited and time spent
- Device information: IP address, browser type, operating system
Use of Information
We use the information we collect to:
- Provide and personalize spa services
- Process appointments and payments
- Send appointment confirmations and reminders
- Offer marketing and promotional materials (with your consent)
- Respond to your inquiries and requests
- Improve our website and spa services
Disclosure of Information
We will not sell or rent your personal information to third parties. We may disclose your information in the following limited circumstances:
- With service providers: We may share your information with third-party service providers who help us operate our business, such as appointment booking systems or marketing platforms. These providers are obligated to protect your information.
- To comply with legal requirements: We may disclose your information if required by law, subpoena, or court order.
- To protect our rights: We may disclose your information to protect our rights, property, or safety, or the rights of others.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is completely secure.
Your Choices
You have choices regarding your personal information:
- Access and update your information: You can request access to your personal information and update it by contacting us.
- Marketing opt-out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails.
Children’s Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us at 84840 89039 or info@serenityspanashik.com.
